"Disclaimer" / Legal framework:
According to the Emergency Ordinance no. 34/2014 on consumer rights for distance contracts: 'The consumer has the right to withdraw from this contract, without having to justify the decision to withdraw and without incurring other costs than those provided in Article 13 para. 3) and art. 14 of GEO No. 34/2014, within 14 days starting from the day when it enters the physical possession of the product. Return costs are borne by the customer '.
Products reserved online that have as delivery method: "pick up from the point of work", but which are paid at the point of work / retail, do not benefit for a return. They have the possibility to be verified and tested at the reception, being ensured "the simultaneous physical presence of the professional and the consumer", according to the law.
Attention: the order must be completed remotely / already paid, so that you can benefit from the right of return within 14 calendar days!
Definition of the contract of sale (art. 2, 5.): any contract under which the professional transfers or undertakes to transfer ownership of products to the consumer and the consumer pays or undertakes to pay their price, including any contract which has as its object both products and services.
The conclusion of the contract takes place at the moment of issuing the fiscal invoice and not at the launch of the order or the issuance of the automatic confirmation of its receipt.
The returned product must be in the same condition in which it was delivered (with the labels intact, the original packaging and the accompanying documents). Products that show physical modifications, blows, shards, scratches, shocks, traces of use and / or unauthorized interventions, etc. are not accepted for return.
The provisions of GEO 34/2014 apply only to the consumer defined as any individual or group of persons constituted in associations as defined in art. 2 point 2 OG 21/1992 on consumer protection, republished, with subsequent amendments and completions.
The products can be returned only based on the online completion of the document called the return form or directly at our headquarters in Chiajna, Intrarea Eroului 14-18, Ilfov 077040.
Before filling in the form and sending the products, please read carefully the conditions of the RETURN POLICY below.
"DEFECTS OF THE PRODUCTS WILL BE TAKEN INTO ACCOUNT ONLY IF THEY WILL BE ANNOUNCED IN WRITING AND WITH WITNESS IMAGES AT THE EMAIL ADDRESS firstname.lastname@example.org IN THE FIRST 48 HOURS FROM THE DATE OF THEIR RECEIPT FROM THE COURIER.